F.A.Q - Biatec Watches

When will you ship my watch?

If a watch or accessory is marked "In stock," it means we will ship it on the same day or the next business day via DHL Express courier. If you would like your watch engraved, please allow approximately one to two weeks for dispatch. For items that are out of stock or temporarily unavailable, we encourage you to reach out to us. We will happily provide detailed information on current availability or the estimated restocking timeline.

Will I pay additional taxes and duties at customs?

NO! We ship all the watches from Slovakia (EUROPEAN UNION) so shipments within EU are free of taxes. For all other shipments (outside EU) we are using DDP service which means Delivered, Duty Paid. So no matter if you are from Asia or USA, we will handle customs on your behalf and the watch will be delivered direct to your doors without any additional fees or taxes. The price you see on our website is your final price including delivery.

When can I visit your showroom in Zvolen - Slovakia?

Please note our showroom can only be visited by appointment. Therefore, we ask our valued customers to arrange a visit to our showroom in advance by email or phone or on this LINK. We will be more than glad to see you in person and show you our watches.

You are also more than welcome to visit one of our AUTHORIZED DEALERS, who will also be happy to show you our watches.

What is the warranty period for your watches?

Discover peace of mind with our comprehensive warranty options for our exquisite timepieces. At Biatec Watches, we understand the importance of reliability and longevity when it comes to your investment in quality watches. That's why we offer two exceptional warranty choices to suit your needs.

Included with every purchase is our standard 2-year warranty, a testament to the confidence we have in the craftsmanship of our watches. This warranty ensures that your watch is protected against any manufacturing defects or faults, providing you with reassurance and support for the first two years of ownership.

For those seeking an extra layer of protection and extended peace of mind, we proudly offer an optional 3-year extended warranty for an additional charge of 50 EURO. With this extended coverage, you can enjoy an additional year of safeguarding against unexpected issues, allowing you to wear your timepiece with confidence for even longer.